This privacy policy has been compiled by Kalo Diary to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When filling out a contact form or expressing interest through a form on our website, you may be asked to enter your name, email address, or other details to help you with your experience.
When do we collect information?
We collect information from you when you:
- Subscribe to a newsletter
- Fill out a form
- Enter information on our site
How do we use your information?
We may use the information we collect from you in the following ways:
- To improve our website to better serve you
- To send periodic emails regarding your inquiry, order, or our services
- To follow up after correspondence (live chat, email, or phone inquiries)
How do we protect your information?
We only provide articles and information. We never ask for credit card numbers on our site. If any financial transactions are conducted (e.g. for event tickets or bookings), they are securely processed via third-party payment providers.
Your personal information is stored in secured networks and is accessible only by a limited number of persons who have special access rights and are required to keep the information confidential. Additionally, all sensitive information you provide is encrypted via Secure Socket Layer (SSL) technology.
We implement various security measures when a user submits or accesses their information to maintain safety and privacy.
All transactions are processed through a gateway provider and are never stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive via your browser (if you allow). These cookies help us recognize your browser, store preferences, and enhance your user experience.
Cookies are used to:
- Understand user preferences based on site activity
- Compile aggregate data about traffic and interactions to offer better tools and experiences
- Track usage via third-party analytics tools
You can choose to turn off all cookies or have your computer warn you each time a cookie is being sent via browser settings.
Disabling cookies will not affect your core user experience on our site.
Third-party disclosure
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties without prior notice. This excludes trusted website hosting partners and other service providers who assist us in operating our site, as long as those parties agree to keep this information confidential.
We may release information when necessary to comply with the law, enforce site policies, or protect ours or others’ rights, property, or safety.
Non-personally identifiable visitor information may be used for marketing or advertising purposes.
Third-party links
We do not include or offer third-party products or services directly on our website.
Third Party Processors
Our selected partners and service providers may process personal data on our behalf:
Digital Marketing Providers
From time to time, we may appoint marketing partners to conduct campaigns. These providers may access customer data in compliance with GDPR and industry best practices.
Example:
(i) Prospect Global Ltd (Sopro) – Reg. UK Co. 09648733
Privacy Policy: https://sopro.io
Data Protection Officer: dpo@sopro.io
We adhere to Google’s Advertising Principles to ensure a high-quality experience for users.
We have not enabled Google AdSense on our website.
Privacy Policy Updates
Users will be notified of any privacy policy changes:
- On our Privacy Policy Page
You can update your personal information:
- By emailing us
- By contacting us directly
How does our site handle Do Not Track signals?
We honor Do Not Track (DNT) browser mechanisms. We do not track, plant cookies, or use advertising when a DNT signal is enabled.
Does our site allow third-party behavioural tracking?
Yes. We use behavioural tracking tools such as:
- Google Tag Manager
- Hotjar (for user experience analysis)
These tools are used solely to enhance user experience and track performance.
CAN-SPAM Act Compliance
The CAN-SPAM Act sets rules for commercial email and grants recipients the right to stop emails.
We collect your email address to:
- Respond to inquiries and provide service updates
- Continue communication with clients after a completed service
To comply with CAN-SPAM, we agree to:
- Not use misleading subjects or email addresses
- Identify messages as advertisements
- Include a physical address
- Honour opt-out/unsubscribe requests promptly
- Provide an unsubscribe link in every email
To unsubscribe, follow instructions at the bottom of any email or contact us directly.
Contacting Us
If you have any questions regarding this privacy policy, you may contact us using the information below:
📧 Email: hello@kalodiary.com
📍 Address: Petaling Jaya, Selangor, Malaysia
📞 Phone: +60 112 806 7181